Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 1mjstdatk1dd@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 1mjstdatk1dd@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 1mjstdatk1dd@gmail.com.
RETURN & REFUND POLICY
Last Updated: September 18, 2026
Thank you for shopping with ARCHIVE.STORE. We want you to be satisfied with your purchase. Please review the following policy before placing an order.
1. Returns
We accept eligible return requests within 30 days of the date your order is delivered.
To request a return, contact us at zautooreal@gmail.com with:
- Your full name
- Order number
- Reason for the return
- Photos or video of the product when applicable
Items must generally be unused, unworn, and in their original condition and packaging.
A return is not considered approved until ARCHIVE.STORE confirms the return instructions by email.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us at zautooreal@gmail.com within 7 days of delivery.
Please include clear photos or video showing:
- The item received
- Any damage or defect
- The packaging/shipping label
- Your order number
After reviewing the issue, we may offer a replacement, store credit, or refund, depending on the circumstances and availability.
Please do not send damaged or incorrect merchandise back without contacting us first.
3. Change of Mind
If you simply change your mind about a purchase, returns may be accepted within the 30-day return period provided the item meets the return requirements above.
Unless the item is defective, damaged, or incorrect, the customer is responsible for applicable return shipping costs.
4. Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, customization, or other reasons.
Products that are clearly identified as final sale or non-returnable at the time of purchase are not eligible for return unless required by applicable law.
5. Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Please allow your payment provider or financial institution additional processing time for the refund to appear in your account.
6. Partial Refunds
In certain circumstances, only a partial refund may be available, including where an eligible returned item is received used, damaged, missing original packaging, or otherwise does not meet the return requirements.
7. Late or Missing Refunds
If you have been notified that a refund was issued but you have not received it, first check your bank or payment account.
If you still cannot locate the refund after the applicable processing period, contact us at:
zautooreal@gmail.com
8. Exchanges
We may offer exchanges for defective, damaged, or incorrectly shipped products when replacement inventory is available.
For other exchange requests, customers may be required to return the original product and place a new order.
9. Return Shipping
For returns caused by a customer’s change of mind, incorrect size selection, or similar reasons, the customer is generally responsible for return shipping costs.
If an item is defective, damaged during delivery, or incorrectly shipped, ARCHIVE.STORE may cover or reimburse reasonable return shipping costs when the claim is approved.
10. Refunds for Shipping Charges
Original shipping charges are generally non-refundable unless the refund is required because of an error on our part, a defective product, an incorrect shipment, or applicable law.
11. Supplier & Fulfillment Delays
Because ARCHIVE.STORE uses third-party suppliers and fulfillment partners, shipping and fulfillment times may vary.
A shipping delay by itself does not automatically qualify an order for a refund if the order remains within the applicable delivery timeframe stated at checkout or in the shipping policy.
If an order is confirmed lost, undeliverable, or otherwise qualifies for a refund under our policies, we will work with the customer to determine an appropriate resolution.
12. How to Start a Return
To request a return or report an issue with your order, email:
zautooreal@gmail.com
Please include your order number and a description of the issue.
We will review your request and provide further instructions.
13. Policy Changes
ARCHIVE.STORE reserves the right to update or modify this Return & Refund Policy when necessary. The updated policy will be posted on this page with a revised “Last Updated” date.
Contact
ARCHIVE.STORE
Owner: Zyquil Moore
Email: zautooreal@gmail.com
Website: www.archive.store